The Effect of Internal Service Recovery on Internal relationship Quality：Internal Customer Orientation as A Moderator
碩士 === 中興大學 === 企業管理學系所 === 95 === In the service recovery literature, the major focus had been on discussing how to recover external customers from service failures. However, a customer’s satisfaction with a service or product is determined by the service enthusiasm and commitment of the service pr...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2007
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| Online Access: | http://ndltd.ncl.edu.tw/handle/03483536578600891616 |