Forecasting the Call Volume in Call Center Using Genetic Programming
碩士 === 輔仁大學 === 資訊管理學系 === 95 === Call centers gradually transform their role from cost center to profit center. They should not only meet the customers' demands but also communicate with customers aggressively to keep the old customers and find the new ones. The merging of inbound and outbound...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2007
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| Online Access: | http://ndltd.ncl.edu.tw/handle/54574684738464035734 |