Service Failure and Service Recovery in Hospitality: The Research of the Moments of Truth Approach.
碩士 === 大葉大學 === 人力資源暨公共關係學系碩士在職專班 === 95 === Although people have an increasing demand for medical care, patients not anymore play a dependent role that obedient to professional authority. Under the promotion of "medical consumerism," how medical personnel avoid negative emotional response...
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2007
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| Online Access: | http://ndltd.ncl.edu.tw/handle/41275167207567399237 |