A Study of Satisfaction and Importance of Employees’Service Attitude perceived by International Tourists
博士 === 中國文化大學 === 國際企業管理研究所 === 94 === Due to high interaction between tourists and hotel employees, service attitude plays a vital role in customer satisfaction of the international tourists. This study develops a service attitude scale for this survey. A total of 787 international tourists includi...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2005
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| Online Access: | http://ndltd.ncl.edu.tw/handle/02636538952596141889 |