Empirical Study of Taipower’s Service Quality Gap and Satisfaction in Penghu area
碩士 === 國立中山大學 === 公共事務管理研究所 === 94 === This research is based on service quality extension model and SERVQUAL (Service Quality Scale), provided by Parasuraman, Zeithaml and Berry (1985,1988,1991), with 7 dimensions and 32 revised items related to service quality and overall satisfaction, to address...
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2006
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| Online Access: | http://ndltd.ncl.edu.tw/handle/60658440678487825317 |