The Effects of Stress Type and Self-regulation on Customer Satisfaction: The Moderators of Service Climate and Customer Justice
碩士 === 國立彰化師範大學 === 人力資源管理研究所 === 94 === Building and maintaining enduring relationships with customers of service industries is increasingly importance in the field of life insurance. The issue of salespersons who play an importance role in connecting link between the insurance company and customer...
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2006
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| Online Access: | http://ndltd.ncl.edu.tw/handle/71258231523379608809 |