IT Service Management:Integrating Case-Based Reasoning and Context-Aware Knowledge Support for Incicdent Management
碩士 === 國立交通大學 === 資訊管理研究所 === 94 === Information Technology Service Management (ITSM), based on ITIL, emphasizes the service quality of IT on service-oriented perspective and provides a standardized procedure that has commonness and practicability to IT management. In ITIL’s Service Support, the Inc...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | en_US |
| Published: |
2006
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| Online Access: | http://ndltd.ncl.edu.tw/handle/66006893176284721225 |