Investigation of Service Failure, Service Recovery, Perception of Justice, and Customer Satisfaction- A Case Study of Taipei National Tax Administration
碩士 === 銘傳大學 === 管理學院高階經理碩士學程 === 94 === Due to the inseverability and heterogeneity of service, the occurrence of service failure is inevitable. More critical the failure, lower the satisfaction of taxpaying. As to taxpayer service failure encountered by taxpayers, whether national tax agencies cond...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2006
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| Online Access: | http://ndltd.ncl.edu.tw/handle/rgn6fk |