A Study of the Influence of Problem-solving on Customer Satisfaction and Loyalty for life insurance industry
碩士 === 銘傳大學 === 風險管理與保險學系碩士在職專班 === 94 === Customer dissatisfaction is the enemy for the service organizations. Dissatisfied customers may not only be unwilling to make further purchases, but also be fomenting the boost of a negative word-of-mouth. Therefore, to appreciate service problems or to r...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2006
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| Online Access: | http://ndltd.ncl.edu.tw/handle/3e55bh |