The effects of employee-customer emotional interaction on service quality
碩士 === 國立高雄應用科技大學 === 人力資源發展系碩士班 === 94 === ABSTRACT This study is based on social exchange theory and emotional labor to explore the influence of service provider-customer emotional interaction on service quality. It also examines whether the relationships between emotional labor strategies and cus...
| Main Authors: | , |
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| Format: | Others |
| Language: | en_US |
| Online Access: | http://ndltd.ncl.edu.tw/handle/56597561742215723236 |