A Data Mining Based Approach to Interactive Voice Response System in Call Center – As an Example of Banking

碩士 === 華梵大學 === 資訊管理學系碩士班 === 94 ===

Bibliographic Details
Main Authors: Ruey-Huah Chung, 鍾瑞華
Other Authors: Yeou–Ren Shiue
Format: Others
Language:zh-TW
Published: 2006
Online Access:http://ndltd.ncl.edu.tw/handle/04356185054261033580