The Study of Service Failures Key Factor of Public Sector: the Comparison of the C.I.T Analysis and Qualitative Research Method
碩士 === 大葉大學 === 人力資源暨公共關係學系碩士在職專班 === 94 === This study discussed the key factors and the models of service fauliar of public sector. The research method is used the CIT method and depth interview. We collected people having unhappy experience when arrange with business in public sector. In this stu...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2006
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| Online Access: | http://ndltd.ncl.edu.tw/handle/27525848668873194371 |