A Study of The Relationship among Customer Complaint, Service Recovery, Customer Value and Customer Satisfactionn- An Example of Hypermarket in Mid-Taiwan Region.
碩士 === 朝陽科技大學 === 企業管理系碩士班 === 94 === The scope of Hipermarket industry includes goods indispensable and related to the living of mankind, such as clothing, food, housing and transporting. By the growth of the consciousness of consumers’ rights, the consumer complaint would increase more and more wh...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2006
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| Online Access: | http://ndltd.ncl.edu.tw/handle/xr9kh2 |