The Establishment of Taiwan Customer Satisfaction Index Model

碩士 === 中華大學 === 科技管理研究所 === 94 === The Swedish Customer Satisfaction Barometer was the first national customer satisfaction index for domestically purchased and consumed products and services in 1898. In the last decade, numerous countries have developed their own CSI system in succession, in order...

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Bibliographic Details
Main Authors: Chiu-Yueh Lien, 連秋月
Other Authors: Yu-Cheng Lee
Format: Others
Language:en_US
Published: 2006
Online Access:http://ndltd.ncl.edu.tw/handle/08361397501814959213