A STUDY ON IMPACTS OF KNOWLEDGE SHARING, ORGANIZATIONAL LEARNING ON ORGANIZATIONAL LEARNING PERFORMANCE FROM SOCIAL CAPITAL PERSPECTIVE

• Main Authors: Che-liang Liu, 劉哲良
• Other Authors: Wen-kuei Liang
• Format: Others
• Language: en_US
• Published: 2005
• Online Access: http://ndltd.ncl.edu.tw/handle/22159276050469235241

碩士 === 大同大學 === 事業經營學系(所) === 93 === When entering the period of knowledge economy, organizations require not only traditional production factors but also productive knowledge workers to confront the rapidly changing environment. From knowledge-based view of the firm, knowledge is the foundation of corporation competitive advantage and the most important and key driver to the value of the company. Hence, many firms try to make an effort at pursuing knowledge management in order to survive the competition. It is well known that knowledge sharing has been identified as a major focus area for knowledge management. Facing new challenges will urge an organization to generate learning motivations for solving any new problems that may arise. On the other hand, when confronting a violent and competitive environment, companies have to recombine new knowledge absorbed with their original knowledge to begin organizational learning. Through continuous learning, not only will members in the organizations increase their knowledge and improve their capability but also organizations will build competence for future development and sustainable operation. Emphasizing on organizational learning and long-term development, storage of social capital by members will enable organization to gain more advantage. Therefore, this study employs empirical research to probe into the effect of social capital on the relationship between knowledge sharing and organizational learning. Moreover, social capital moderates the relationship between organizational learning and organizational learning performance or not. This research includes four questions: (1) Does knowledge sharing have influence on organizational learning in a cross-functional team? (2) How organizational learning affects organizational learning performance (innovation and new product development)? (3) Does social capital affect the relationship between knowledge sharing and organizational learning? (4) Dose social capitals influence the relationship between organizational learning and organizational learning performance? This study is carried out in literature review, questionnaire research, secondary data collection, and interviews. The samples of questionnaire research are manufacturing companies in Taiwan of CommonWealth Magzaine 1000 manufacturing enterprises in year 2003. We also interviews with Compal Electronics, Inc. to respond to research outcomes. There are four important findings in this research: (1) knowledge sharing positively affects organizational learning. (2) Organizational learning has a positive effect on innovation and new product development. (3) Social capital partially influences the relationship between knowledge sharing and organizational learning. (4) Social capital positively impacts on the relationship between organizational learning and organizational learning performance. Both knowledge sharing willingness and sharing capability have an impact on organizational learning. Organizational learning also influences innovation and new product development. Besides, internal social capital influences the relationship between knowledge sharing and organizational learning. On the other hand, external social capital influences the relationship between organizational learning and organizational learning performance. Hence, companies must have knowledge sharing willingness and capability before carrying out organizational learning. In order to attain innovation and new product development, companies have to build up on organizational learning culture and abilities. If firms can use advantages from social capital, they can improve knowledge management activities to enhance their competence. This is because social capital enables knowledge workers to acquire resources more easily and quickly for carrying out their tasks. It is hoped that this study would provide a beginning point and understanding of the current situation for further researches on related topics.