Quality Gaps Analysis for Inpatient Cancer Patients
碩士 === 臺中健康暨管理學院 === 健康管理研究所 === 93 === Abstract Gap analysis developed by Parasuraman, Zeithaml, and Berry (PZB), followed by a SERVQUAL scale assessment is commonly used to quantify the functional quality of various health care service departments, however, few studies have investigated the servic...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2005
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| Online Access: | http://ndltd.ncl.edu.tw/handle/52088237233928062491 |