The effects of service error and service recovery on the customer satisfaction in domestic airlines
碩士 === 世新大學 === 觀光學研究所(含碩專班) === 93 === Airline companies are part of the service industries. Yet, services are “intangible” whereas manufactured products are tangible. In addition, service consumptions and service providing are at the same time. Customers will complain when services are not deliver...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2005
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| Online Access: | http://ndltd.ncl.edu.tw/handle/85257445810851619169 |