The Linkages between Benefit Service Quality, Needs-Supplies Fit, and Organizational Commitment

• Main Authors: Liu,Hui-Ling, 劉慧伶
• Other Authors: Chiu, Su-fen
• Format: Others
• Language: zh-TW
• Published: 2005
• Online Access: http://ndltd.ncl.edu.tw/handle/27392925735485915163

碩士 === 國立臺灣科技大學 === 企業管理系 === 93 === The provision of employ benefits is prevalent for many companies. Nonetheless, the study of the perceptions and attitudes of employees toward employee benefits has been scarce. Besides, the existing literature has not adopted marketing perspectives to study employee benefits. This study intends to develop the measurement of benefit service quality (BSQ) based on the marketing concept of service quality developed by Parasuraman, Zeithaml, and Berry (PZB). This study also explores the mediating effect of needs-supplies fit on the relationship between benefit service quality and organizational commitment. The research finding is as follows: 1. The measurement of benefit service quality with PZB’s concept was reliable and valid. 2. Employee’ positive perception of the reliability dimension of BSQ was positively related to their needs-supplies fit. 3. Employees’ positive perceptions to needs-supplies fit related positively to their organizational commitment (affective commitment, continuance commitment and normative commitment).