Application Quality Function Deployment on the Service Quality Improvement of Department Store -- A Case Study on HsinYi New Life Square.
碩士 === 國立臺灣科技大學 === 企業管理系 === 93 === The purpose of this paper is to apply Quality Function Deployment (QFD) Method, usually for the purpose of evaluation of service quality in manufacturing industry, to the department store in service quality and customer satisfaction. The methodology taken for th...
| Main Authors: | , |
|---|---|
| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2005
|
| Online Access: | http://ndltd.ncl.edu.tw/handle/76797373354675671158 |