The Client''s Responses to Service Inadequacies.－ A Questionaire Study with Scenario Simulation Techniques in Health Care Industry －
碩士 === 國立臺灣大學 === 醫療機構管理研究所 === 93 === In a service industry, an effective compensation system for the service inadequacies (deviation, failure or defect) is well known able to recover the loyalty of clients and to enrich reputation of the service providers. However, such studies in the health care...
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2004
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| Online Access: | http://ndltd.ncl.edu.tw/handle/80360986969070912306 |