A conceptual model and development of measurement scale for service recovery quality
碩士 === 國立屏東科技大學 === 企業管理系碩士班 === 93 === Owing to lack of completely theoretical constructs in the field of service recovery, contemporary researchers all depend on the literature review of service quality or directly cite the factors and gaps of service quality (PZB Service Quality Model, 1985) to d...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2005
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| Online Access: | http://ndltd.ncl.edu.tw/handle/60351920578302723854 |