The Influence of Customer Orientation and Organizational Citizenship Behavior on Employee Competence and Service Quality
碩士 === 國立高雄第一科技大學 === 行銷與流通管理所 === 93 === Abstract In a competitive business environment, service quality has become a basic criterion for business entities to survive or to outperform others. With the progress of time and age, consumer’s expectation on service has been extended largely to a total...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2005
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| Online Access: | http://ndltd.ncl.edu.tw/handle/33477186927172166645 |