An Empirical Study of The Relationship between Flight Attendant Serving Ability and Customer Satisfaction
碩士 === 國立高雄第一科技大學 === 行銷與流通管理所 === 93 === Under such a condition of fierce competition of airline industry, it is the most critical issue to airline companies to satisfy their customers, so as to retain them. During the process of a series of service encounters between the airlines and their custome...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2005
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| Online Access: | http://ndltd.ncl.edu.tw/handle/68503035943464711875 |