RESEARCH ON ORGANIZATIONAL LEVEL ANTECEDENTS OF SERVICE-ORIENTED ORGANIZATIONAL CITIZENSHIP BEHAVIOR AND THE EFFECT ON INTERACTION QUALITY－ THE CASE OF NATIONAL TAX ADMINISTRATION, MINISTRY OF FINANCE
碩士 === 南華大學 === 管理科學研究所 === 93 === The causal relationship between service-oriented organizational citizenship behaviors (OCBs) and service quality gets more and more attention gradually in managing practices. Different form past research, this study adopts interaction quality perspective instead...
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| Format: | Others |
| Language: | zh-TW |
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2005
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| Online Access: | http://ndltd.ncl.edu.tw/handle/85438274309815313392 |