Applying Linear Structural Equation Models to Study the Influence of Service Quality, Customer Satisfaction and Switch Cost on Customer Loyalty— An Empirical Study of Taiwan Railway.
碩士 === 國立東華大學 === 企業管理學系 === 93 === Abstract Title of Thesis: Applying Linear Structural Equation Models to Study the Influence of Service Quality, Customer Satisfaction and Switch Cost on Customer Loyalty— An Empirical Study of Taiwan Railway. Number of Pages: 143 Graduate School and University: Gr...
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2004
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| Online Access: | http://ndltd.ncl.edu.tw/handle/44880539295640223269 |