The Improvement of Service Quality -- A Case Study of Taiwan Notebook Manufacturer

碩士 === 國立交通大學 === 管理學院碩士在職專班運輸物流組 === 93 === Followed by trend of product commoditization comes the flatten GP and raises the visibility of customer service. The Intent of research is to introduce a methodology for improving the service quality in B to B business through a case study of Taiwan based...

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Bibliographic Details
Main Authors: Shen - Tai Wu, 吳盛臺
Other Authors: Cherng - Chwan Hwang
Format: Others
Language:en_US
Online Access:http://ndltd.ncl.edu.tw/handle/73456415388759624531