The Effects of Justice Perceptions on Satisfaction and Repeat Purchase: An Empirical Study of Service Failure and Recovery
碩士 === 國立交通大學 === 管理科學系所 === 93 === The main purpose of this research is to examine the three perceived justices (distributive justice, procedural justice, and interaction justice), two situations (purchase and postpurchase) and interaction between perceived justices and situations influence the cus...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | en_US |
| Published: |
2005
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| Online Access: | http://ndltd.ncl.edu.tw/handle/05154470761580038584 |