The Impact of car maintenance procedurere-engineering on Customer Satisfaction
碩士 === 國立成功大學 === 高階管理碩士在職專班 === 93 === The customer satisfaction change arises from the competition of the top five brands motor companies (Nissan, Toyota, Mitsubishi, Ford, Mazda) in Taiwan. Especially, a good service can increase customer satisfaction , conversely, a bad service will decrease cu...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2005
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| Online Access: | http://ndltd.ncl.edu.tw/handle/17071080558006315909 |