Service Quality and Customer Satisfaction of an Airline Call Center
碩士 === 國立成功大學 === 交通管理學系碩博士班 === 93 === Airlines gradually embrace customer relationship management as an important element of their corporate strategies. As such, call centers and their customer-contact employees are becoming more and more important. This research empirically evaluates the effect...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2005
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| Online Access: | http://ndltd.ncl.edu.tw/handle/85595252207575697078 |