A Study on the Relationship between Customer Satisfaction and Customer Loyalty in the Security Industry
碩士 === 銘傳大學 === 資訊管理學系碩士在職專班 === 93 === The main purpose of this study is to research the relationship between the customer satisfaction and loyalty in the security industry. Built and construct a positive model from the satisfaction theory. Expectation and Perceived Performance caused Disconfirmati...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2005
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| Online Access: | http://ndltd.ncl.edu.tw/handle/u2dns4 |