Applying Knowledge Base System to Improve the Service Quality of ISP''s Call Center
碩士 === 義守大學 === 資訊管理學系碩士班 === 93 === In accordance to the approaching of broadband network era and globalization tendency, liberalization of telecommunication business in Taiwan has been a key project in telecommunication marketing. The Call Center acts as a bridge connecting enterprises and custome...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2005
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| Online Access: | http://ndltd.ncl.edu.tw/handle/46248525550597597987 |