The Comparison of Service Failure and Service Recovery between Domestic and Foreign Life insurance Company in Taiwan-Take Taichung as an Examplein Taiwan
碩士 === 朝陽科技大學 === 保險金融管理系碩士班 === 93 === The content for this thesis included three concepts: (1) The research of consumer complaint behavior. (2) The research of complaint handling method and satisfaction. (3) The research of complaint handling satisfaction and after complaint behavior. The discu...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2005
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| Online Access: | http://ndltd.ncl.edu.tw/handle/v8vdm7 |