Vector Information Retrieval Technique with Word Bigram Relation Model
碩士 === 大同大學 === 資訊經營研究所 === 92 === “Telephone Center” has become enterprises’ major service window and important information source for customer relationship management (CRM). Customer service operators are dealing with similar questions for most of time, and by agents could improve their service qu...
| Main Authors: | , |
|---|---|
| Other Authors: | |
| Format: | Others |
| Published: |
2004
|
| Online Access: | http://ndltd.ncl.edu.tw/handle/13261583678739681515 |