The Effect of Store Environment and Employee Displayed Emotions to Customer''s Emotional Reponses
碩士 === 淡江大學 === 國際貿易學系 === 92 === In a highly competitive market, service organizations will enhance and manage their store environment and employees (service providers) in order to create customer''s positive consumption experience. Department stores, which belong to service retail indust...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2004
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| Online Access: | http://ndltd.ncl.edu.tw/handle/49148254244183510917 |