Research on the relationships among the emotional labor load, employee job satisfaction and customer perceived service quality:the case of account managers of Chubghwa telecom
碩士 === 國立臺灣海洋大學 === 航運管理學系 === 92 === In the recent years, the advent and growth of service industry economy has changed the traditional industry structure, and emotional labor has also being changed to be a service sector of the organizations. The quality of service labor plays a very important rol...
| Main Authors: | , |
|---|---|
| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2004
|
| Online Access: | http://ndltd.ncl.edu.tw/handle/97847647172830448747 |