An Investigation of the Relationship among Service Quality, Service Value, Customer Satisfaction and Behavior Intention─An Empirical Study for Logistic Service of 7-11.

碩士 === 國立成功大學 === 企業管理學系(EMBA)專班 === 92 ===   The competition model used to focus on individual department work, now turns to integrated supply chain instead. Following the growing importance of core competence and consumers’ needs, enterprises start chasing for professionalization and large develop...

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Bibliographic Details
Main Authors: Sun-Fong Lee, 李森峰
Other Authors: Miin-Jye Wen
Format: Others
Language:zh-TW
Published: 2004
Online Access:http://ndltd.ncl.edu.tw/handle/43540228324168922134