Investigating the relationships between systems usability and service quality in customer service：
碩士 === 明志技術學院 === 工程管理研究所 === 92 === Mainly due to the lower cost of operating, many organizations are now providing customer services and supports via call centers. Issues addressing the service quality of the customer service functions of these call centers are being raised for current management...
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| Format: | Others |
| Language: | zh-TW |
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2004
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| Online Access: | http://ndltd.ncl.edu.tw/handle/92209418537686363939 |