The Resource-Based Perspective on The Relationship between Service Capability and Service Performance: The Case of Chunghwa Telecom Co.,Ltd
碩士 === 朝陽科技大學 === 企業管理系碩士班 === 92 === The relationship between the enterprise and customer is getting tighter and tighter because of the CRM is becoming prevalent. Keeping close interaction with customers is helpful for business to understand the customer’s needs. The customer needs are unpredictabl...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2004
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| Online Access: | http://ndltd.ncl.edu.tw/handle/egahh4 |