The Study on Customer Relationship Management、Service Quality and Customer Satisfaction in Taiwan Traveling Agent
碩士 === 長榮大學 === 經營管理研究所 === 92 === Abstract Customer relationship management can not only be a concept, but a management within a strategic structure need to be thoroughly carried out in this time of customer first. Previous enterprise used to put emphasis on profit only and they neglect...
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2003
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| Online Access: | http://ndltd.ncl.edu.tw/handle/55415122282778080562 |