THE STUDY OF ENTERPRISE, CUSTOMER BENEFITS RELATED TO QUALITY MANAGEMENT PERFORMANCE
碩士 === 元智大學 === 管理研究所 === 91 === ABSTRACT Customer satisfaction is a growing concern to many leading companies throughout the world. More and more firms use satisfaction rating as an indicator of the performance of products and service and as an firms are now promoting strategies for cust...
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2002
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| Online Access: | http://ndltd.ncl.edu.tw/handle/54773466342792205787 |