A Study on Using the CTI to Reengineering Internet Business Customer Service Process---A Case Study of the Call Center Department of ” books.com.tw”
碩士 === 國立臺灣大學 === 管理學院知識管理組 === 91 === Occurring from the EC (Electronic Commerce) internet trend, CRM (Customer Relationship Management) has become the next goal to achieve for business operation .The eyeballs are more focus on the theory of CRM nowadays; many of the improvements come across on the...
| Main Authors: | , |
|---|---|
| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2003
|
| Online Access: | http://ndltd.ncl.edu.tw/handle/52828174490024589012 |