A Study on the Impact of Relationship Quality upon the Performance of HR Outsourcing
碩士 === 國立中央大學 === 人力資源管理研究所 === 91 === Recently, increasing attention has been paid to building successful relationships in human resource (HR) outsourcing. This Study establishes relationship quality as a key predictor of outsourcing performance. We propose a theoretical framework for outsourcing r...
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2003
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| Online Access: | http://ndltd.ncl.edu.tw/handle/01504478654757944391 |
| Summary: | 碩士 === 國立中央大學 === 人力資源管理研究所 === 91 === Recently, increasing attention has been paid to building successful relationships in human resource (HR) outsourcing. This Study establishes relationship quality as a key predictor of outsourcing performance. We propose a theoretical framework for outsourcing relationship based on a social, rather than an economic, perspective. We identify the relationship-related variables from the relevant literature and clarify the concept of relationship quality by distinguishing between its components and its determinants. We then examine the impact of relationship quality and its determinants on outsourcing performance. Hypotheses on relationship quality were tested for 76 outsourcing service receivers. Results indicate that relationship quality may serve as an important predictor of outsourcing performance. Relationship quality was found to be positively influenced by factors such as participation and communication. Besides, outsourcing performance was found to be positively influenced by factors such as communication and coordination.
Another purpose of this study is to investigate the factors that affect the outsourcing decision and verify the impact of organizational characteristics upon the outsourcing decision. The results show that the companies under 20 years have higher needs of HR outsourcing with the main purposes of cost saving and service quality improvement.
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