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碩士 === 國立成功大學 === 高階管理碩士在職專班 === 91 === Under the violent competition finical environment, call center has become an important organization in the bank industry, and the service outcome, which provided by call center, has become an index of customer satisfaction. However, nowadays the call centers...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2003
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| Online Access: | http://ndltd.ncl.edu.tw/handle/80683621826327924933 |