客服中心服務品質對顧客滿意度及忠誠度之研究─以信用卡為例
碩士 === 國立政治大學 === 企業管理研究所 === 91 === In the past, in the literature research on service quality, the characteristics of service such as reliability, responsiveness, and etc. were regarding as the dimensions of service quality to study the influence of each dimension on whole service quality. This...
| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2003
|
| Online Access: | http://ndltd.ncl.edu.tw/handle/47117991199698443636 |