A Study of the Relationship among Personal Characteristics , Organizational Characteristics, and Front-line Employees’ Service Attitude－Examples of Chain Industry
碩士 === 中原大學 === 企業管理研究所 === 91 === ABSTRACT To follow the change of the era, the development of the service industry has become the core essence for many countries’ economy. Our country has stridden to the service economical era for years, but service quality seems to be the most problem that custo...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2003
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| Online Access: | http://ndltd.ncl.edu.tw/handle/76420740022547436955 |