The Study on the Relationships Among Organizational Characteristics, Gaps of Expected Service Quality, Customer Satisfaction and Post-purchasing Behavioral Intentions －A Case of ADSL Service Provided by Chunghwa Telecommunication Company in Eastern Taiwa
碩士 === 國立東華大學 === 公共行政研究所 === 90 === ABSTRACT In the complex environment of our society, understanding the categorization and requirement of customers is the optimal way to promote the degree of customer satisfaction. Service with high quality control is the major source of superiority for competit...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2002
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| Online Access: | http://ndltd.ncl.edu.tw/handle/38262564828004093333 |