The Effects of Customer Service on Consumer Complaint Behavior: An Empirical Survey Study of The Living Behavior of Senior Citizens’ High-class Residence
碩士 === 淡江大學 === 管理科學學系 === 89 === With the development of customer service domestically business managers focus on service quality and customer satisfaction increasingly. However, in actual practice businesses seldom pay attention to service failure; instead, they think that very small customers are...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2001
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| Online Access: | http://ndltd.ncl.edu.tw/handle/98010257341444799425 |