An Empirical Study of Customer Complaint Behavior for Domestic Department Stores
碩士 === 靜宜大學 === 企業管理學系 === 88 === This research adopts the method of Qualitative Critical Incident Techniques （CIT） to study customer complaint behaviors at department stores. Samples are selected from 474 cases of customer complaints reported in 1998 at Chung Yo Department Store. The result of the...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2000
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| Online Access: | http://ndltd.ncl.edu.tw/handle/87536355220560022190 |