A Conceptual Model for Service Recovery Management
博士 === 國立交通大學 === 經營管理研究所 === 88 === As entering the 21st century, the economic development of Taiwan has transferred from the product-producing era dominated by the manufacturing industry to the era of service economy. Generally speaking, owing to the intangible characteristic of the service indust...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2000
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| Online Access: | http://ndltd.ncl.edu.tw/handle/84179012720145041912 |