The Study of User Satisfaction and Librarian Perception of Service Quality in University Library
碩士 === 國立清華大學 === 工業工程研究所 === 86 === This thesis aimed to analyze the service use patterns, user satisfaction and librarian perception of service quality in a university library so as to build a research framework for the study of service systems. I used the NTHU Library as the case, which allowed...
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| Format: | Others |
| Language: | zh-TW |
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1998
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| Online Access: | http://ndltd.ncl.edu.tw/handle/14734823673283570290 |